Glenn Teuber
Alex Zheng
Ben Renda
Chris Lin
Adam Hammonds
Dear Mr. Teuber, et al.,
On 11 August 2026, I accepted the offer of a Motorola Razr. Your fulfillment and/or partners claim it was delivered on the 13th. It was not.
What followed (still) is a purgatory of tech “support” which is, as you surely know, mandatory interaction with finite automatons barely capable of copying and pasting scripted paragraphs.
The late management theorist, Anthony Stafford Beer, coined the best heuristic to describe most tech support and especially Google’s: POSIWID. “The Purpose of a System is What it Does”. I imagine most people will just go away as per the intent. I will not.
I do not give gifts or interest-free loans of any amount to multi-billion-dollar corporations. The fact that your staff (and you by proxy) forgot the somewhat important part of “fulfillment” in the e-commerce process is as close to zero as makes no difference. I suspect that your “partners” are helping themselves to what they know to be valuable hardware and letting your customers sort things out with your oh-so-helpful and articulate staff. Why else would you not require signatures on little packages of relatively high-value?
This is not the first time this has happened and I attributed the first to startup growing pains. I no longer do. Whereas before I may have seen inexperience, I now see intent and even malice. I absolutely resent being made to work this hard to not pay for your employees’ larceny.
Sincerely,
Simon Aloyts
debuggery: